Terms of service

1. Products and Services

The prices of the products on www.axiomavirgenextra.com include Value Added Tax (VAT).

2. Payment Methods

The payment methods, when purchasing any of our products, will be through one of the following payment methods: ShopPay PayPal GPay Credit card

3. Obligations of the User and/or Client

3.1 The user and/or client of www.axiomavirgenextra.com undertakes at all times to provide truthful information about the data requested in the different forms and/or requests for information or purchase.

3.2 In the event of the sale or marketing of products on our website that require the buyer to be of a certain age according to the current legislation of their country of origin, the buyer declares that they meet this requirement to formalize the purchase.

4. Sending the package

As a general rule, packages are sent within 72 hours following receipt and confirmation of payment, through a transport agency and with a tracking code. Whichever shipping method you choose, we will provide you with a link so you can track your order.

Shipping costs include handling and packaging costs, as well as transportation costs. Handling charges have a fixed price, while transportation charges may vary depending on the total weight of the package. We advise you to group all products in the same order. We cannot combine two different orders, and shipping costs will be applied to each order individually. We are not responsible for any damage to the package after shipping, as the responsibility falls on the shipping company, but we do everything possible to adequately protect all fragile products.

5. Returns

Our main objective is the satisfaction of our customers. But if you are not satisfied, you can return the purchased products within a maximum period of 7 days from the delivery of the product, as long as you are in one of the cases detailed in this section.

  To process the return you can do so by calling +34 613091830 or writing to the email address Aceitedeolivaaxioma@proton.me, we will indicate the shipping address for your return, you must fill out the following form and inform about the reason for the return and if You want the same product that is the subject of the claim to be sent to you again. Outside of the 7-day period, no refund will be made.

Remember to never throw away the packaging of the products until you check that they are in perfect condition. Before opening any product, we ask you to verify that all the products match those you ordered (quantity, format and quality), making an immediate claim in case there is any incident. In case of anomaly in any product, please do not remove it from its original packaging.

 

Possible cases of return:

Once you have received the order:

The product is defective or has been damaged during transportation. You can return the product in its original packaging, assuming EXTRA VIRGIN OLIVE ACEITE AXIOMA S.L the shipping costs generated by the delivery of the product and its return. Likewise, you will not have to make any payment for the product. In cases of breakage during transport, it is essential that you notify them at the same time you receive the merchandise and state it in the same delivery note from the carrier.

You have not received the order and wish to cancel or modify it:

If your order has left our warehouse and, without any incident on our behalf, you want to return it, ACEITE DE OLIVA VIRGEN EXTRA AXIOMA S.L may demand compensation for the costs of shipments made both there and back.

If your order has not started processing, there will be no cost to you. To do this, you must notify ACEITE DE OLIVA VIRGEN EXTRA AXIOMA S.L as soon as possible.

Attention: In cases of returns, if you wish to send the merchandise by a transport company of your choice, you must do so with postage paid according to their rates. If, on the other hand, you want to send it by our transport company, you must contact ACEITE. DE OLIVA VIRGEN EXTRA AXIOMA S.L and request a collection (indicating that it will be postage due) to benefit from cheaper rates.

 

6. Secure payment
EXTRA VIRGIN OLIVE OIL AXIOMA S.L is concerned about the security of transactions with our clients and that is why we only work with the safest means of payment. All communications with sensitive data are secured with an SSL certificate. Below, we detail the payment systems currently available in our online store.
6.1. Payment by card It is done on a secure platform certified by SSL, through the Shopify Payments gateway.
At no time are credit card details saved.
SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data.
To achieve these purposes, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.